FAQ




What are the best Chiang Mai tours available?

Chiang Mai offers a variety of tours, from cultural temple visits to outdoor adventures like trekking, ziplining, and elephant sanctuaries. Popular options include Doi Suthep Temple tours, Chiang Mai city tours, cooking classes, and jungle treks.


Absolutely! We offer customizable private tours that allow you to explore Chiang Mai at your own pace. Whether you’re interested in temples, nature, or local culture, we can tailor a private tour to your preferences.


Booking a tour is easy! Simply browse through our selection of Chiang Mai tours, choose the one that suits your needs, and follow the online booking process. We offer secure payment options and instant confirmation. If you have any questions or need assistance, you can also chat with us directly via WhatsApp by clicking the WhatsApp icon on our website. We’re happy to help with tour availability and any inquiries you may have.


When visiting temples in Chiang Mai, it is important to dress modestly. Wear clothing that covers your shoulders and knees, such as long pants or skirts, and avoid wearing sleeveless tops. Comfortable walking shoes are also recommended.


We partner only with ethical elephant sanctuaries where elephants are treated with respect and care. These sanctuaries offer no riding activities and focus on education and rehabilitation, allowing visitors to interact with elephants in a cruelty-free environment.


Chiang Mai is a hub for adventure lovers! Popular outdoor tours include jungle trekking, ziplining through the rainforest, Elephant Sanctuary, white-water rafting, and ATV riding. These tours are perfect for thrill-seekers looking to explore the natural beauty of Chiang Mai.


We recommend booking your Chiang Mai tour at least 1–2 days in advance to ensure availability, especially during the high season (November to February). However, last-minute bookings are also possible depending on tour availability, you can massage us through WhatsApp to check for the availability first.


For most of our Chiang Mai tours, you can cancel your booking for free up until 24 hours before the tour start date. This means cancellations must be made no later than 23:59, 2 days before the tour date. We’ll refund your deposit, or you can choose to use it as an advance for a future booking or another tour.


We offer a flexible payment system. You can pay a deposit via credit card at the time of booking, and the remaining balance can be paid in cash on the day of the tour or pay in full by card. This allows for easy, secure online booking while giving you the convenience of paying the rest in cash.


Yes, all online payments are processed securely. We accept credit cards for deposits, ensuring your personal information is protected through secure payment gateways. We also offer the convenience of paying the remaining balance in cash on the day of the tour.


Absolutely! If you cancel within the allowed cancellation window (up to 24 hours before the tour), you can choose to transfer your deposit as credit toward a different tour or booking. This gives you flexibility if your plans change. Please contact us for the changing.


If you cancel your Chiang Mai Go Tours within the eligible cancellation period, we’ll process your refund immediately. Depending on your bank or payment method, it may take a few business days for the refund to appear in your account.


Currently, we accept credit card payments for the deposit and cash payments on the day of the tour or full payment when booking. We are exploring other payment options, so stay tuned for updates! You can message us for further information. 

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